Shanifah Yamish Walker
About Candidate
I am a self-motivated young lady, who has a natural ability to work as a team member and to master any task I am given. It is my goal to combine my experience with my ability to be an enthusiastic, intelligent and determined worker; one who will make a positive contribution to your organization.
My knowledge of communication and openness to learn and take on new task.
Location
Education
Related Course: Human Resource Management- Responsible for planning, organizing, directing and controlling the organization in addition to hiring and addressing conflict and issues of relationship within the organization. Related Course: Front Office- I gained knowledge about bookings, reservation, check-in and check-out. I also applied that knowledge to an assignment in that hotel front desk. Customer Service- Responsible to provide assistance and advise to customers that uses a product or service that we provide.
Work & Experience
Responsible for inspection of the resort and its rooms for the highest housekeeping quality standard. • Creating and ordering cleaning supplies and checking inventory. • Supervised over 15 housekeepers per resort season as per hotel procedure. • Responsible for assignment of guest rooms and common areas to housekeeping staff. • In charged of inspection of rooms and common area for cleanliness. • Train and discipling housekeeping staff. • Responsible for following the standard operating procedures. • Responsible for achieving and exceeding the guest satisfaction score. • Ensure exceptional guest satisfaction by working closely with the head of the department and gave regular reports to senior hotel management.
Responsible for sorting, washing, drying and folding linens and towels. • Responsible for following the standard operating procedures. • Responsible for removing stains from linens and towels using the appropriate procedures. • Responsible for keeping an update inventory of laundry detergent and dryer sheets. • Ensure that the facility remains clean at all times. • Responsible for anticipating and respond to customers’ queries, concerns and complaints. • Responsible for tracking maintenance and repairs on laundering equipment and machines.
Trained new employees for room attendant role. • Promotes a positive image of the property to guests. • Maintain positive guest relations at all times. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
