Aviel Scott

• Utilised customer relationship management (CRM) tools in coordinating and monitoring guest experience operations. • Supervised guest experience team to confirm interaction with customers reflected positively on company. • Retained professional, polite and friendly manner for all guests, responding swiftly to any concern or request. • Handled and addressed customer complaints, transmitting to hotel manager with recommended resolutions. • Built and maintained strong working relationships with colleagues across departments, demonstrating excellent communication skills.

• Supervised executive-level support staff and monitored workflow to maintain competence and productivity, meeting goals and objectives. • Established and monitored KPIs to gather insight and gauge progress, maintaining understanding of business operations. • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives. • Managing Payroll • Scheduling for over 15 employees

• Inspecting rooms • Delegating tasks • Scheduling • Inventory • Team Management • Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed. • Submitted repair requests to maintenance teams for prompt remedy.

• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously. • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference. • Maintained brand image by keeping neat personal appearance. • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

• Responded to enquiries from clients, vendors and members of public. • Greeted arriving guests and personally escorted to offices or meeting spaces. • Carried out basic day-to-day administrative tasks to support staff needs.