Aviel Scott

Guest Experience Supervisor
October 18, 2000

About Candidate



Diploma 2018
St Andrew Technical High School
Associate In Applied Science 2020
Caribbean Maritime University
Bachelor of Engineering in Industrial Systems 2022
Caribbean Maritime University

Work & Experience

Guest Experience Supervisor October 2022 - Currently working here

• Utilised customer relationship management (CRM) tools in coordinating and monitoring guest experience operations. • Supervised guest experience team to confirm interaction with customers reflected positively on company. • Retained professional, polite and friendly manner for all guests, responding swiftly to any concern or request. • Handled and addressed customer complaints, transmitting to hotel manager with recommended resolutions. • Built and maintained strong working relationships with colleagues across departments, demonstrating excellent communication skills.

Acting General Manager August 2022 - October 2022
Bayshore Resort

• Supervised executive-level support staff and monitored workflow to maintain competence and productivity, meeting goals and objectives. • Established and monitored KPIs to gather insight and gauge progress, maintaining understanding of business operations. • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives. • Managing Payroll • Scheduling for over 15 employees

Executive Housekeeper June 2022 - Sept 2022
Bayshore Resort

• Inspecting rooms • Delegating tasks • Scheduling • Inventory • Team Management • Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed. • Submitted repair requests to maintenance teams for prompt remedy.

Bartender July 2022 - September 2022
Bayshore Resort

• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously. • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference. • Maintained brand image by keeping neat personal appearance. • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Front Desk Associate July 2022 - Octoer 2022
Bayshore Resort

• Responded to enquiries from clients, vendors and members of public. • Greeted arriving guests and personally escorted to offices or meeting spaces. • Carried out basic day-to-day administrative tasks to support staff needs.

Housekeeper July 2019 - September 2019
Commodore Resort



No award given N/A