Damion Brown
About Candidate
Professional, meticulous, goal oriented and organized graduate equipped with the skills and knowledge to drive improvement to impact the overall success and operation within The organization.
Location
Education
Work & Experience
• Advice customers and shoppers where and what to shop and how to refunds goods if applicable. App troubleshooting amongst others.
• Welcomed guests with a warm and professional demeanor, and a positive first impression. • Managed check-in and check-out procedures efficiently, addressing guest’s needs and queries, handled reservations, including room bookings, cancellation and modifications. • Responding to guest inquiries and providing information about the hotel facilities, services and local attractions
• Developed and implemented collection strategies to maximize recovery and reduce delinquency rates. • Lead a team of collection agents, providing, guidance, training, and performance evaluations. • Negotiated payment arrangements with clients, providing solutions that met both company and customer needs.
• Led and supervised a team of call center agents, providing coaching, training, and performance feedback. • Developed and implemented strategies to improve team efficiency and meet performance metrics. • Monitored and analyzed call center metrics, identifying areas for improvement and implementing solutions.
• Performed repairs and maintenance tasks in guest rooms, common areas, and outdoor spaces. • Responding promptly to maintenance requests from guests and staff. • Collaborated with housekeeping and front desk teams to address maintenance issues efficiently. • Dusting, vacuuming, sweeping, mopping, and tidying up various areas of the Hotel such as bedrooms, living rooms, bathrooms, and cleaning windows, mirrors.
