Judy Kelly

April 22, 1976

About Candidate

I am an effective and professional communicator who understands the importance of creating a good first impression in providing excellent customer service. I enjoy when guests are taken care of and feel valued. My organizational skills and attention to detail is beyond par. I am a great team player. I contribute positively to my team as I am equipped with the necessary experience, skills , drive and passion

Location

Education

H
High School 1993
Jose Marti High School

I studied Accounts and Administration

D
Data Entry 1994
HEART Trust NTA

Data Entry

Work & Experience

F
Front Desk Agent April 2021 - Current
Courtyard by Marriott

Greeted guest in a professional and friendly manner. Answer phones, respond to inquiries, and take messages. Assist with check-in and check-out procedures for guests. Processed payments accurately and efficiently. Resolved guest complaints promptly and courteously. Exceed guest expectations

F
Front Desk Agent July 2016 - March 2021
Courtleigh Hotel and Suites

Greet and welcome guests Verified accuracy of room rates and other charges during check-in process. Ensured that all safety regulations were followed according to company standards. Performed light housekeeping duties such as stocking supplies or cleaning surfaces. Addressed guest needs in a timely manner.

Skills

Communication
100%
Customer Service
100%
Multitasking
100%
Organization
100%
Attention to detail
100%
Time management
100%
Team work
100%
Cultural sensitivity
100%
Conflict resolution
100%
Flexibility and adaptability
100%
Interpersonal skills
100%