JANEIL HENRY
About Candidate
To obtain a position at your organization where I will offer value by successfully completing my job duties and contributing to the success of the organization. I perform well under pressure, and I intend to go above and beyond to provide outstanding experiences for guests.
Location
Education
CXC- CSEC Certificates
Work & Experience
Handling 50+ inbound and outbound calls on a daily basis for both customer and sales. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Following communication procedures, guidelines, and policies. Operating and maintaining knowledge of current technologies.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items. Adhered to a professional house cleaning checklist. Notify managers of necessary repairs. Assist guests when necessary. Restock beverages and food items in the mini-bar.
Cleaned office spaces. Followed food and beverage safety and sanitation policies. Utilized machinery and equipment for food preparations. Coordinated with supervisors to maintain effective operations. Communicated with customers and resolved disputes when needed. Washed dishes and kitchen utensils
Prepared short-order meals. Cleaned and sanitized counter and kitchen area. Coordinated with the head chef. Seasoned and prepped meat. Clean and prepped vegetables
Greeted and welcomed customers. Cleaned and sanitized glass & silverware. Bussed and reset tables. Up-sold alcoholic beverages, appetizers and desserts
Portfolio
