Glenisha Alicia Richards

Front desk Agent / Concierge
December 2, 2002

About Candidate

Hello 😊.My name is Glenisha and am a friendly individual who loves to socialize and meet persons from different cultural backgrounds. I love to smile. I’m a great team player and I always get along with my teams. I am very adaptable to change and always coming up with new ideas. I have meticulous communication skills and reasoning ability as a result of working in the BPO sector for 2 years as a Team lead. I can work with minimal supervision and I always excel in all roles .In my spear time I love to crochet .



Diploma 2015-2020
Port Antonio High School

Acquired 7 CSEC / CXC Subject & 2 City & Guilds subjects with distinction passes . Mathematics English Social Studies Principles of Business Physics Chemistry Biology

Teacher Assistant 2020
College of Agricultural Science & Education

I was apart of a program at the College of Agricultural Science & Education where I was did a course to become an Teacher Assistant.

Associate Degree in Hospitality Services 2023
Montego Bay Community College

I recently got accepted to enroll at the Montego Bay Community College commencing September 2023.

Work & Experience

Diamond Club Agent July 11, 2023
Royalton Negril

Check-in and check-out guests Escort guests to their rooms Complete daily check in with guests to see how their vacation is going Ensure lounge is always clean.

Club Sandals Concierge April 10,2023 - May 19,2023
Sandals Negril Beach Resort & Spa

I completed a 6 weeks training program at Sandals Negril Beach Resort & Spa and was selected to be valedictorian at the graduation. My duties were but not limited to : Hosting cocktail , martini & wine tasting events Check-in and check-out guests Organzie daily resort orientation with guests Escort guests to their rooms Complete room checks for arrivals rooms Book reservations for dinner, cabanas , boat crusies and off side excursions for guests Complete room set ups for guest birthday, anniversary, honeymoon or any other special celebrations Assist housekeeper in cleaning room when necessary Complete daily check in with guests to see how their vacation is going .

Team Lead Customer Service Representative March 17, 2021 - January 30 , 2023
Itel International

Providing agents with supervision & coaching •Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.. •Maintained up-to-date knowledge of product and service changes. •Responded to customer requests, offering excellent support and tailored recommendations to address needs. •Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. •Increased efficiency and performance by monitoring team member productivity and providing feedback.

Independent Travel Agent 2021 - Present

I am a certified Independent Travel Agent. I assist my customers with booking hotels , excursions, flights , car rentals etc. I also recruit persons to become an Independent Travel Agent as well.

Entrepreneur (Crochet Designer) 2021 - Present
Self - employed

I own a crochet business where I customize hand-made crochet outfits for my customers.

Housekeeper / laundry attendant July 2020 - March 2021
Endless Sunmer Villa

My duties were but not limited to : Doing laundry, changing linens , sanitizing and cleaning all areas, checkin in with guests to see if they need anything



Great customer service skills
Problem solving skills
Strong Attention to details
Multi-Tasking skills


Employee of the month 2021
I was awarded employee of the month for meeting all KPI’s on my team
Hospitality Training as a Club Sandals Concierge 2023
I completed a 6 weeks hospitality training at Sandals Negril .
HEART TRUST Level 1 Certification-Customer Engagement in Hospitality Services (Pending) 2023
I completed a 6 weeks training with HEART TRUST NTA to be certified in “Customer Engagement in Hospitality Services “
Jamaica Travel Specialist Program 2022
I completed an online course where I was certified to be Travel Specialist
Weddings & Honeymoon Course 2022
I completed an online course and is now a certified agent in planing weddings & honeymoons