Fersheka Coke
About Candidate
I am a dedicated and motivated professional lady with a passion for customer service and housekeeping. I thrive in dynamic environments that demand creative problem-solving and innovative thinking. I am eager to contribute to the success of your team. Whether working independently or as part of a team, I approach challenges with a positive attitude and a willingness to collaborate and contribute.
Location
Education
Diploma
Certified
Work & Experience
Conducted remote troubleshooting and provided step-by-step guidance.(Answered 100 calls a day). Maintained detailed records of customer interactions and solutions. Proactively identified and reported recurring technical issues to the technical support manager for further investigation and resolution.
Handled incoming calls, identifying and assessing customers' needs to achieve satisfaction. (Answered 150-200 calls a day) Answered customer's questions and managed complaints while providing guidance and escalates for advanced support. Effectively communicated with customers to provide clear expectations of billing statements and payment options.
Cleaned guests' rooms mid-stay and after departure.(20-25 rooms a day) Make beds, mop, dust, replace dirty linens and towels, clean kitchens and bathrooms, and restock guestroom amenities. Wash, clean, dry, iron, and fold numerous linen and laundry items. Sort laundry items according to material and color. Wrap and bag the laundry items for pick up. (562 bags a day)
