Sanjay Osbourne

Surpasses customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Employs comprehensive benchmarks to establish and monitor customer service standards. Develops working relationships with internal and external customers while assisting with account management duties reliably. Delivers exceptional training and hands-on motivation to team members to enhance customer satisfaction. Records inventory information, shortages and discrepancies to keep records current and accurate. Exceeds sales goals and service targets by cultivating and securing new customer relationships and upselling.

Engaged, educated and befriended customers to deliver amazing shopping experience and increase sales. Communicated product information with confidence and educated consumers about company. Planned and organized sampling events by working hand-in-hand with retail store managers and leaders. Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

Received payment by cash, check, credit cards, vouchers or automatic debits. Greeted customers entering establishments and maintained clean and orderly checkout areas. Answered customers' questions, provided information on procedures or policies and resolved customers' complaints. Served food and refilled beverages as required.

Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries and served orders to customers from the counter. Processed and prepared orders and kept records of customer interactions, transactions, comments and complaints.