Shanifah Yamish Walker

Housekeeping Supervisor
February 3, 1998

About Candidate

I am a self-motivated young lady, who has a natural ability to work as a team member and to master any task I am given. It is my goal to combine my experience with my ability to be an enthusiastic, intelligent and determined worker; one who will make a positive contribution to your organization.
My knowledge of communication and openness to learn and take on new task.

Location

Education

B
Bachelor Degree in Tourism, Hospitality and Entertainment Management 2016-2020
Excelsior Community College

Related Course: Human Resource Management- Responsible for planning, organizing, directing and controlling the organization in addition to hiring and addressing conflict and issues of relationship within the organization. Related Course: Front Office- I gained knowledge about bookings, reservation, check-in and check-out. I also applied that knowledge to an assignment in that hotel front desk. Customer Service- Responsible to provide assistance and advise to customers that uses a product or service that we provide.

Work & Experience

H
Housekeeping Supervisor July 2021 - June 24 2022
Eagle ridge resort

Responsible for inspection of the resort and its rooms for the highest housekeeping quality standard. • Creating and ordering cleaning supplies and checking inventory. • Supervised over 15 housekeepers per resort season as per hotel procedure. • Responsible for assignment of guest rooms and common areas to housekeeping staff. • In charged of inspection of rooms and common area for cleanliness. • Train and discipling housekeeping staff. • Responsible for following the standard operating procedures. • Responsible for achieving and exceeding the guest satisfaction score. • Ensure exceptional guest satisfaction by working closely with the head of the department and gave regular reports to senior hotel management.

L
Laundry Attendant July 2021 - July 04, 2022
Lutsen Resort

Responsible for sorting, washing, drying and folding linens and towels. • Responsible for following the standard operating procedures. • Responsible for removing stains from linens and towels using the appropriate procedures. • Responsible for keeping an update inventory of laundry detergent and dryer sheets. • Ensure that the facility remains clean at all times. • Responsible for anticipating and respond to customers’ queries, concerns and complaints. • Responsible for tracking maintenance and repairs on laundering equipment and machines.

May 2019 - July 2019
Holiday Inn Express

Trained new employees for room attendant role. • Promotes a positive image of the property to guests. • Maintain positive guest relations at all times. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Skills

Time management
92%
Ability to work under pressure
95%
Adaptability in handling multiple tasks and tolerating time pressure
87%
Confidentiality and complaint handling with patients /clients.
100%
Computer literate with knowledge in wide range of computer applications such as: Moderate Microsoft office and RDP system
98%
Decision making in intuitive and rationality.
90%