Shanifah Yamish Walker

Housekeeping Supervisor
February 3, 1998

About Candidate

I am a self-motivated young lady, who has a natural ability to work as a team member and to master any task I am given. It is my goal to combine my experience with my ability to be an enthusiastic, intelligent and determined worker; one who will make a positive contribution to your organization.
My knowledge of communication and openness to learn and take on new task.



Bachelor Degree in Tourism, Hospitality and Entertainment Management 2016-2020
Excelsior Community College

Related Course: Human Resource Management- Responsible for planning, organizing, directing and controlling the organization in addition to hiring and addressing conflict and issues of relationship within the organization. Related Course: Front Office- I gained knowledge about bookings, reservation, check-in and check-out. I also applied that knowledge to an assignment in that hotel front desk. Customer Service- Responsible to provide assistance and advise to customers that uses a product or service that we provide.

Work & Experience

Housekeeping Supervisor July 2021 - June 24 2022
Eagle ridge resort

Responsible for inspection of the resort and its rooms for the highest housekeeping quality standard. • Creating and ordering cleaning supplies and checking inventory. • Supervised over 15 housekeepers per resort season as per hotel procedure. • Responsible for assignment of guest rooms and common areas to housekeeping staff. • In charged of inspection of rooms and common area for cleanliness. • Train and discipling housekeeping staff. • Responsible for following the standard operating procedures. • Responsible for achieving and exceeding the guest satisfaction score. • Ensure exceptional guest satisfaction by working closely with the head of the department and gave regular reports to senior hotel management.

Laundry Attendant July 2021 - July 04, 2022
Lutsen Resort

Responsible for sorting, washing, drying and folding linens and towels. • Responsible for following the standard operating procedures. • Responsible for removing stains from linens and towels using the appropriate procedures. • Responsible for keeping an update inventory of laundry detergent and dryer sheets. • Ensure that the facility remains clean at all times. • Responsible for anticipating and respond to customers’ queries, concerns and complaints. • Responsible for tracking maintenance and repairs on laundering equipment and machines.

May 2019 - July 2019
Holiday Inn Express

Trained new employees for room attendant role. • Promotes a positive image of the property to guests. • Maintain positive guest relations at all times. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.


Time management
Ability to work under pressure
Adaptability in handling multiple tasks and tolerating time pressure
Confidentiality and complaint handling with patients /clients.
Computer literate with knowledge in wide range of computer applications such as: Moderate Microsoft office and RDP system
Decision making in intuitive and rationality.