Shauna Elaine Bryan

Overseas Resume 2024
April 24, 1983

About Candidate

I am hardworking, passionate, and trustworthy. I love adventure and exploring my environment. I love to interact with people from different backgrounds. I am an experienced housekeeper/ server and customer service representative looking for a position in the commercial cleaning/hospitality industry where I can use my exceptional cleaning and customer service skills to help ensure businesses maintain professional standards in cleanliness and safety protocols.

Location

Education

C
Certification - Basic hospitality - Certificate 2002
The Countryside Institute For Sustainable Tourism, Mandeville, Jamaica

Certification - Basic hospitality

A
Associate Degree 2003-2005
Bethlehem Moravian College, St. Elizabeth, Jamaica

Associate Degree - Hospitality Entertainment and Tourism Management

Work & Experience

H
Housekeeper June 2019 - Present
AC HOTEL BY MARRIOTT(JAMAICA)

Performed regular cleaning tasks such as dusting, vacuuming and mopping to keep rooms spotless. Cleaning and sanitizing of toilets, showers, bathtubs, and countertops. Replenish amenities and towels regularly. Respond to guests' requests in a timely manner. Clean rooms mid-stay and after departure. Worked collaboratively with team members on deep cleaning projects, including upholstery and carpet cleaning. Leave guest rooms in the uniform hotel standards.

S
Server April 2017 - May 2019
SPANISH COURT HOTEL (JAMAICA)

Serves patrons with food and beverages in a positive and friendly manner. Distributes menus and presents the daily specials. Greets customers as they are seated at the table. Ensures the table is clean and that utensils, napkins and other needs have been provided. Takes foods and beverages orders and delivers them to the kitchen. Collect plates and clear the table as customers finish their meals. Maintains dining ambiance with an enthusiastic attitude. Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.

Skills

Customer Service
100%
Communication
95%
Detail Oriented
90%
Flexibility
100%
Problem Solving
95%