KALILAH SPENCE

Housekeeping/ Chef/ Spa
December 31, 2000

About Candidate

My name is Kalilah Spence. I am jovial and respectful personI also a hard working young lady. I am willing to learn new things. I am great team player and i am good at multitasking. I am easily adept to new environment and I would like the chance to show you what am capable of and willing to bring to the table.

Location

Education

C
Cosmetology 2021-2022
A.D.O Unisex School of Cosmetology and Message Therapy

Perform interactive workplace communication. ​ Maintain a safe, clean and efficient work environment. ​ Plan and organize work. Carry out measurement and calculations. ​ Prepare clients for salon service. ​ Perform temporary hair colour services. ​ Perform roller placement and basic hair styling. ​ Perform shampooing and conditioning services. ​ Provide manicure and pedicure services.

C
Chef De Partie 2018-2019
Kenilworth heart Institution

•Preparing, cooking and presenting high quality dishes within the speciality section •Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes •Preparing meat and fish •Assisting with the management of health and safety •Assisting with the management of food hygiene practices •Managing and training any Commis Chefs •Monitoring portion and waste control •Overseeing the maintenance of kitchen and food safety standards

H
High School Diploma Sep 2012 - July 2017
Hopewell High School

I have 2 CXC subject physical education and Family & Resource Management. I learn Food And Beverage in skill.

Work & Experience

C
Chef De Partie August 1, 2018 - August 31, 2018
Grand Palladium

I learn to cook on a range, bake cakes and cupcakes. I learn to cook different breakfast style. I learn to make pizza etc. I learn a lot of different ingredients and food types.

C
Customer Service Representative August 1, 2019 - October 31, 2019
Teleperformance

•Manage large amounts of incoming phone calls •Identify and assess customers’ needs to achieve satisfaction •Build sustainable relationships and trust with customer accounts through open and interactive communication •Provide accurate, valid and complete information by using the right methods/tools •Meet personal/customer service team sales targets and call handling quotas •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution •Keep records of customer interactions, process customer accounts and file documents •Follow communication procedures, guidelines and policies •Take the extra mile to engage customers

Portfolio

Skills

Customer Service
90%
Communication
100%
Time Management
100%
Team Player
100%
Multitasking
100%

Awards

C
Certified Cosmetology 2022
I learn to treat and cream hair.I learn to do waxing, All different types of facial. I learn do different types of hairstyles. I love doing makeup. Learn do nails, manicure and pedicure.
C
Certified Chef De Partie 2019
I did a 1 year course in Chef DE Partie at the Heart Trust Academy.